Completing Orders & Communicating with Customers
Completing Orders
You should mark orders complete when the order is shipped via UPS, FedEx, another courier; sent out for delivery by your own drivers, or picked and ready for the customer to pick up the product(s) in your store. To mark orders complete:
1. Sign into your Vendor Administration Dashboard.
2. Click Orders → View Orders
3. Click the order that you wish to view to open the Order Details Page.
4. Complete the order depending on the fulfillment method:
- If the order has been shipped using a third-party courier, enter the full tracking number into the Tracking number text field near the bottom right. Also select the courier you are using from the drop-down menu. Change the Status of the order from Processed to Complete. Then click Save Changes.
- If the order is in-store pickup, mark the order as complete by changing the Status of the order from Processed to Complete. Then click Save Changes. We recommend also sending the customer a message to let them know that their order is ready for pickup. To do message the customer follow the steps below.
- If the order was local delivery, change the Status of the order from Processed to Complete. Then click Save Changes. We recommend also sending the customer a message to let them know that their order is on its way to them. To do message the customer follow the steps below.
Communicating with Customers
We recommend notifying the customer that you have marked orders for complete. To communicate with customers:
1. Sign into your Vendor Administration Dashboard.
2. Click Orders → View Orders
3. Click the order that you wish to view to open the Order Details Page.
4. To communicate with the customer that placed the order, click the Add-ons tab and Enable Communication.
5. Hover over the Save Changes button and check Notify Customer then click Save changes. A Communications tab will appear next to the add-ons tab.
6. Click the Communications tab. Click the Add post button. Enter your message into the text field and click Add to send your message to the customer.
Full step-by-step tutorials:
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