Frequently Asked Questions
Table of Contents
- General FAQs
- Where are you located?
- Where do you deliver?
- What are the benefits of registering for an account?
- It says, "No shipping methods available for my location." What do I do?
- What type of payment methods do you accept?
- What do I do if I have a problem with my order?
- Vendor FAQs
- Can I become a vendor on your site?
- What are the costs for vendors?
- How does Everest Automotive Market help get my products in front of potential customers?
- Custom Mixed Paint FAQs
- Is the paint stocked on a shelf or custom mixed?
- Who mixes the paint?
- How long will it take for my order to get to me?
- Does the paint need to be reduced?
- What type of paint is it?
- Does the paint need to be activated?
- What does, "Single Stage Mix Only" mean for some colors?
- What do I do if I have a problem with my custom mixed paint order?
- Can I return my paint?
Where are you located?
Our offices are in New York, though that won't matter very much as we are simply the marketplace that hosts our vendors and their products. Our vendors are located throughout the United States. You can view each vendor's shipping address by checking out their store profile.
Where do you deliver?
Our vendors are capable of delivering to the contiguous United States. Unfortunately, Hawaii and Alaska are not included but we are working to onboard more vendors and add more shipping methods for those locations. If you are a vendor in one of those areas, or another country, and are interested in selling on our site, please contact us or apply for a vendor account.
What are the benefits of registering for an account?
There are many benefits to registering for an account. The first is the ease of checking out as your shipping and billing addresses are stored. Secondly, as a registered user, you earn reward points at a rate of $1 per every $100 spent. Thirdly, as a registered user, you will have easy access to your previous orders for tracking purposes as well as have access to your item usage in your Quickorder tab, which will show you the items you purchase in descending order from the most ordered to the least ordered, making it extremely easy to re-order frequently purchased items.
It says, "No shipping options available for my location." What do I do?
If you are trying to checkout and you receive this error, the first thing you should do is ensure that you have selected a shipping method for each vendor you have items in the cart from. Adding and removing items from your cart can reset the shipping methods that you've selected, disabling you from moving on to the payment step during checkout. Step 3 is the step to select shipping options. If there are shipping options available for you to select, be sure to select the one(s) you want before proceeding.
What type of payment methods do you accept?
We use PayPal and Stripe payment processing systems to process transactions. This means that you can use any major credit/debit card including Visa, Mastercard, American Express, and Discover, as well as use your PayPal account to utilize your PayPal balance or PayPal Credit. We will not accept credit/debit cards over the phone or any other means outside of the payment processors you see on the site during checkout.
What do I do if I have a problem with my paint order?
If you have a problem with your order you should contact the vendor that you purchased the product(s) from using the "contact vendor" link in the vendor's store profile. You can also contact us and we can help reach out to the vendor on your behalf.
Can I become a vendor on your site?
How do the products get on your site?
There are two ways that products get on our site. The first and most frequent way is that we import the products. This means that all you have to do after being approved for a vendor account is search for and select the products that you sell in your vendor admin panel. There are already over 10,000 different SKUs to choose from, meaning you do not have to worry about product name, description, images, weight, or other features. If there are product lines that you sell that are not currently imported into our system use the request new brands to sell form and we will import them for you. The second way that products get onto our site is for vendors to upload them themselves. If you are interested in uploading your products without our help you can follow the tutorial on creating and editing products.
What are the costs for vendors?
There are no upfront or recurring costs to be a seller on Everest Automotive Market. We do charge vendors a 6% commission fee on the order value (not including shipping).
How does Everest Automotive Market help get my products in front of potential customers?
We utilize proprietary SEO and other outbound advertising techniques on behalf of our vendors and their products. Approximately half of our commission revenue is invested in outbound advertising, therefore, the more sales that occur the more advertising occurs, and so on and so forth.
Custom Mixed Paint FAQs
Is the paint stocked on a shelf or custom mixed?
All of our custom mixed paint is made-to-order. We do not have colors ready-made and stocked on the shelves. Our custom mixed paint is mixed specifically to match the color that you choose.
Who mixes the paint?
Everest Automotive Market has partnered with Mahopac Auto Paint, an auto paint shop that has been professionally mixing custom paint for over 40 years and provided some of the top restoration shops in the New York area with unrivaled service. We are happy to partner with them and bring their expertise to others in need of custom auto paint.
How long will my order take to get to me?
Normal processing time is 1-2 days before the order will ship. If the vendor has any questions/concerns about your order they will reach out to you via the email address you used during checkout. All custom mixed paint orders ship out of New York. If you are interested in finding out how long it might take for your order to arrive, use this UPS Calculator and 912 Route 6, Mahopac, NY 10541 for the "Ship From" address.
Does the paint need to be reduced?
If you are ordering a 1/2 pint, pint, quart, or gallon, the paint will come to you pre-reduced. It is mixed at a 2:1 ratio and is ready-for-use (RFU). Use Roberlo S-412 Reducer to add more if you prefer.
What type of paint is it?
We use a urethane base coat.
Does my paint need to be activated?
Our custom mixed paint does not require an activator (hardener).
What does "Single Stage Mix Only" mean?
If your paint color states "Single Stage Mix Only" that means there is only a single stage mix formula available for us to mix. Single stage simply means that the paint is a one-step paint that does not require a clear coat on top. You can add a clear coat, but it is not necessary.
What do I do if I have a problem with my paint order?
Please send an email to firstname.lastname@example.org and include your order # and state the problem or issue you have and someone will get back to you ASAP.
Can I return my paint?
We do not accept returns of custom mixed paint, please reference our color match guarantee.